CLIENT SERVICE REPRESENTATIVE

Our Client
Our client is a prestigious and renowned auction house specializing in fine art, antiques, jewellery, furniture, collectibles, and luxury goods. Established in 2011 and located in Abu Dhabi-UAE, the auction house now holds international sales and is looking to grow in the region.

Role
We are looking to place a Client Service Representative to contribute to our client’s continued success. The ideal candidate will play a vital role in ensuring a seamless and unparalleled client experience. He/she will be the primary point of contact for their valued clients, providing assistance, information, and support related to their auction services and offerings. This position requires excellent communication, organization, and interpersonal skills to foster positive client relationships and drive client satisfaction.

Tasks

• Client Engagement: Build and maintain strong relationships with clients by understanding their needs, and preferences, and collecting feedback to improve services.
• Auction Information: Assist clients with the registration process, ensuring accurate and complete documentation, and addressing any inquiries or issues promptly.
• Registration Support: Assist clients with the registration process, ensuring accurate and complete documentation, and addressing any inquiries or issues promptly.
• Bid Assistance: Guide clients through the bidding process, including placing bids, setting maximum limits, and confirming bid status.
• Payment and Invoicing: Handle payment inquiries,  facilitate secure payment transactions, and provide clients with invoices, payment options, and assistance in resolving payment-related concerns.
• Catalog Access: Help clients access and navigate our auction catalogs, both in print and online and provide additional information on specific lots as needed.
• Post-Sale Services: Assist clients with post-auction services, such as arranging for shipping, handling questions about purchased items, and addressing any concerns or discrepancies.
• Conflict Resolution: Handle client complaints and concerns professionally and in a timely manner, working to resolve issues to the client’s satisfaction.
• Client Education: Educate clients on industry trends, market values, and our auction processes to enhance their understanding and confidence.
• Documentation and Record-Keeping: Maintain accurate records of client interactions and transactions in our database.
• Collaboration: Collaborate closely with the auction department, marketing team, and other staff to ensure a coordinated and client-centric approach.
• Client Events: Assist in planning and executing client events, previews, and special promotions to engage and retain clients.

Profile & Background

• A bachelor’s degree in a relevant field is preferred but not required.
• Previous experience in client service, customer support, or sales is a plus.
• Strong communication skills, both written and verbal.
• Exceptional interpersonal skills with the ability to build rapport and trust with clients.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficiency in using customer relationship management (CRM) software and auction management systems is a plus.
• Knowledge or interest in art, antiques, collectibles, or luxury goods is an advantage.
• Willingness to work irregular hours, including weekends and evenings, during peak auction seasons.

Other

• Highly competitive package
• Based in Abu Dhabi, UAE

CONFIDENTIALITY

TRAC does not share any personal or role-related information provided by candidates or clients with a third party unless explicitly authorized to do so. Candidates are not permitted to share any information provided by TRAC employees or clients unless authorized to do so in writing.